سياسة الاستبدال و الإرجاع

Replacement and return at our store are available within 24 hours of the customer receiving the order only in case of a manufacturing defect in the product. Since all abayas are tailored to order, the abaya cannot be replaced or returned if it matches the agreed specifications. Please follow the instructions below: 1- Contact the customer service team on the website or message them via WhatsApp. 2- Provide customer service with the following (order number - reason for return or replacement - IBAN number of the order owner - bank name - full name of the account holder). After the product arrives, is inspected, and all accessories are verified, the amount will be transferred to the customer within two working days of receiving the product. Conditions for return and replacement: 1- The product must be in its original condition, unused, and the packaging on the product must not be removed, with the packaging and box complete. 2- The customer bears the shipping costs in case of modification (modification is on the same item), and the store bears the full shipping costs in case of a manufacturing defect in the product. 3- The amount allocated for the shipping policy will not be refunded to the customer since we have paid it to the shipping company. 4- Orders made to order are not eligible for return.